🔍 Checking Reservation Integration Status
That's a great question! There could be several reasons why the menu isn't showing. Let's check one by one.
✅ Step 1: Check If Reservation Is Already Integrated
Look at it directly in Naver Search
What to do:
- Enter my restaurant name in the Naver search box.
- Look at my restaurant information card in the search results.
- Check if a reservation button is visible.
What button do you see?
-
✅ [Reservation] or [Book Now] button visible
→ Reservation integration is already done! In this case, it's normal that the [Reservations/Orders] menu isn't showing.
→ To modify reservation details, see "If Already Integrated" below.
-
❌ No reservation button visible
→ Integration hasn't been done yet. Go to Step 2.
🔐 Step 2: Check Account Permissions
To see the reservation menu, you need owner-level permissions.
How to check permissions:
Where to look:
- Select your business from Smart Place [My Business]
- Look at the upper right or top right area next to the business name.
- Click the ⚙️ Settings or More (⋯) icon
What information do you see?
-
"Owner" or "Business Owner" displayed
→ ✅ You have owner-level permissions.
-
"Manager" or "Staff" displayed
→ ❌ You don't have owner-level permissions. You need to ask the owner to [Delegate Owner Permissions] to you.
🆕 Step 3: Find It in the New Version Smart Place
Naver significantly redesigned the Smart Place UI in 2026. Have you looked in these paths?
Path A: Create Reservation Directly from Home Screen
Where to look:
- Go to the Smart Place home screen (not [My Business])
- Check the items displayed as large banners or cards
- Find large icons like "Reservation", "Orders", "Ads"
If you find it:
- Click the [Reservation] or [Reservation · Orders] card directly
- → You'll go straight to the reservation service selection screen.
Path B: New Menu on [My Business] Details Screen
Where to look:
- Select your business from [My Business]
- Scroll down on the screen
- Look for buttons like "Add Service", "Start Reservations", "Configure Orders"
If you find it:
- Click [Start Reservations] or a similar button
- → You'll go to reservation service selection.
Path C: Try on Mobile App
What about the mobile Naver app's Smart Place?
Where to look:
- Open Smart Place in the mobile app
- Select [My Business]
- Look for Reservations/Orders in the top or bottom tabs on the screen
The mobile and PC menus might be different!
📞 Step 4: Contact Customer Service
If you've tried all the above methods and still can't find the [Reservations/Orders] menu, contacting the official Smart Place customer service will be the fastest.
Contact Information:
📞 1599-0309 (Smart Place Customer Service)
When you contact them, tell them:
- "I want to add a reservation button to my Naver search result, but I can't find the [Reservations/Orders] menu in Smart Place."
- "I'm not even sure if reservation integration is already done."
- "My account has owner-level permissions."
Customer service will guide you precisely while looking at your screen!
🎯 Please Check Right Now
Just check these things first and let me know:
1️⃣ When I searched for my restaurant on Naver, is the [Reservation] button visible?
2️⃣ In Smart Place, does my account have "Owner" permissions?
- YES (Owner) / NO (Manager/Staff)
3️⃣ When I go to the Smart Place home screen, is there a large card or banner related to reservations visible?
With these three answers, I can guide you to the exact next steps! 😊